Are you a UK based business?
Yes we are. Please visit our contact us page for our full contact details.
Where is your stock held?
All products available to buy from our on-line shop are stored in the UK ready for immediate dispatch. All customs and excise duties, and VAT due on our imports from China have been paid for by us upon arrival in the UK. The payment you make at checkout is the only payment that you will be liable for.
What type of payment methods do you accept?
We accept online payments, telephone payments, and payment by PayPal electronic invoice. We accept all major credit and debit cards including Visa, Visa debit, Visa Electron, Mastercard, Mastercard Eurocard, Maestro, American Express, and PayPal debit cards. Customers can also pay for their purchases using their PayPal account.
What are your delivery charges, and where do you deliver to?
You can view our delivery rates, where we deliver to, and additional delivery information by visiting our "delivery policy" pages. The standard rate for each of our delivery destinations applies to all orders irrespective of the size, or weight of the order.
Is there a minimum order amount?
No we do not have a minimum order amount. We do though have a minimum order quantity on selected, mainly lower priced products.
What does "trade only" mean?
The products on this website are sold on a "trade only" basis. We assume that all products and services ordered from this website are being purchased by, or on behalf of a business with the intent to re-sell. Because we sell our products on a trade only basis purchases are not covered by the UK distance selling regulations. Please visit the relevant policy pages to view our bespoke terms, conditions, refund and exchange policies.
Website sales: Is it safe to shop with you?
Yes it is. Our on-line sales are handled by our payment partners secure payment systems, and customers personal and banking information that is sent is encrypted. Jade Bagua do not have any access to your bank account information, or your debit and credit card details when you make a purchase directly from this website.
The safety and security of our customers, and their personal and financial information is extremely important to us. All personal, banking and financial information entered by our customers on this website is encrypted with SHA-2, 256-Bit encryption. This website is PCI compliant, and works to level 1 standards.
We do not store credit card details nor do we share customer details with any 3rd parties
What are your policies for refunds, returns, and product exchanges?
How should I wash my clothing purchases?
We recommend that all pure silk clothing, silk brocade clothing, and silk brocade soft furnishings, are washed using dry clean only. In all other cases follow any washing or cleaning instructions that are supplied with your purchases.
All rights, including copyright, in this web site are owned by or licensed to Jade Bagua. Any use of the site or its contents, including copying, or storing it or them in whole or part is prohibited without our express written permission.
If the above does not answer your questions then please do not hesitate to contact us